Page 5-318
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Audio Diagnostics
54.8 System Diagnostics Dumps: Feature codes used to dump system device information
have been added for v9.0 and later. The default feature codes used to dump system diagnostics
information are 9933 (for the U.S.), and 9133 (for the U.K.). These diagnostics feature codes
allow a system administrator to dump system diagnostic information to Message Print. For
more information about diagnostics features for v9.0 or later, see page 5-317.
54.9 Clearing CPC History Queues/Log Files: Version 9.0 and later system software
allows you to clear a CPC or CPS’s history queue to baseline a site for monitoring purposes.
To clear the CPS history queues and log files, move/delete the Memory Map Files (.mmf) on a
CPS, but do not delete the static_.mmf file. To clear the CPC history queues and log files, use
the Clear Error Information option in DB Studio (in On-Line Monitor mode). When this opera-
tion is performed, the system generates a new Message Print “M6099 Corrupted Queue was
Cleared” that confirms when the queue or log file has been cleared.
NOTE: Do not use OLM mode unless you are instructed to do so by support personnel.
54.10 Traceroute Functionality Between an IPRC and CP Card (CPC): Version 9.0 and
later system software supports the traceroute utility to test the communication path to any IP
address in the network. For example, a technician could perform a traceroute from the IPRC to
an IP endpoint to confirm the IPRC can communicate with it. The technician could also run a
traceroute to any IP device in the network (a PC, some public IP address, etc.). The traceroute
commands lists the IP addresses of each router that exist along the path from the local host to
the given IP address (destination host on the network).
54.11 The method for acquiring this information relies on ICMP (Internet Control Message
Protocol) Echo and Time Exceeded messages which some routers are programmed to not send
or ignore. The traceroute will list a “no reply” when it encounters a router that ignores the
request, or when the IPRC is not communicating with the CPC. A traceroute command is
available from the IPRC with v9.0 or later firmware and CPC On-Line Monitor consoles.
54.12 To run the traceroute command: Select the “Debug Session” option from an RS-232
or telnet console. At the prompt, invoke the command by entering “tracert” followed by an IP
address in numeric form at the prompt.
C. AUDIO DIAGNOSTICS
54.13 The Audio Diagnostics feature (default feature code 320) included with system soft-
ware v9.0 and later allows a user to generate diagnostics information for audio problems. After
the Audio Diagnostics feature is initiated, the user is prompted to answer questions about the
audio problems by pressing the associated buttons on his or her endpoint. Based on the user’s
selections, the system generates alarm 128 (see page 7-17) which appears on the administra-
tor’s endpoint. The collected data is then sent to Inter-Tel Technical Support via Automatic
Diagnostics Delivery (ADD) if enabled.
NOTE: By default, ADD is not enabled.
54.14 The Audio Diagnostics feature can be accessed when the endpoint is idle or when the
user is on an active call. The amount of diagnostics information that the endpoint provides to
the system depends on the state of the endpoint when the feature is accessed. For example, an
active call produces more diagnostic information than a endpoint in an idle state. If users do
not want to access the Audio Diagnostics feature while on a call, they can access the feature
immediately after they hang up.
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