Page 5-305
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Record Keeping and Maintenance Features
FEATURES
5
53. RECORD KEEPING AND MAINTENANCE FEATURES
A. CALL COST ACCOUNTING
NOTE: The phone system Call Cost Accounting feature is intended to provide a cost estimate
that is applied to the various classes of calls. Due to the wide variation in charges among net-
work carriers, the system's call cost calculation cannot be used as a prediction of actual
charges. This feature can only be used as a management tool to estimate call cost.
ALSO: Call cost or elapsed call time cannot be displayed on Executone phones.
53.1 The Call Cost Accounting feature estimates the cost of outgoing and incoming calls,
displays it on the phones, and prints it in the SMDR reports. The cost is based on the type of
call, telephone number dialed, the elapsed time of the call, the day of the week, and the time of
day. A table in the database supplies the rates for all types of calls, including multiplicative
factors for evening and weekend rate changes on outgoing calls. The equation for calculating
call cost is:
Daytime Rate X Multiplicative Factor X Connect Time.
53.2 For U.S. Systems: The multiplicative factor adjusts the daytime per-minute call cost for
evening and weekend rates of outgoing calls. For example, the evening call cost multiplier is
0.65 if calls are 35% less expensive after 5:00PM. The daytime rate (D), evening (E) multipli-
cative factor, and night/weekend (N/W) multiplicative factors are used on the following sched-
ule:
Table 5-43. Multiplicative Factors (U.S.)
SUN MON TUE WED THU FRI SAT
8 AM to
5 PM
N/WDDDDDN/W
5 PM to
11 PM
EEEEEEN/W
11 PM to
8 AM
N/W N/W N/W N/W N/W N/W N/W
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