Page 5-223
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
System Forwarding
FEATURES
5
35. SYSTEM FORWARDING
NOTE: This feature requires the System Forwarding software license. See page 6-97 in PRO-
GRAMMING.
35.1 System forwarding provides the ability to program the system so that calls ringing at a
station will follow a database-programmed “forwarding path” that routes the call based on the
type of call and the status of the intended station. (The Call Forwarding station feature can be
used to override System Forwarding.) Several terms will be used to describe this feature,
including:
• Principal Station: Original station being called.
• Forwarding Point: A destination (station, hunt group, or off-node device) to which the
system-forwarded call is directed. Each forwarding path can contain up to four forward-
ing points.
• Forwarding Path: The sequence of forwarding points to which the call will be sent.
Forwarding paths are programmed in the database. Up to 200 unique paths can be pro-
grammed. Each station can have up to three forwarding paths.
35.2 Two system timers are used with this feature:
• System Forwarding Initiate: Determines how long a call will ring (unanswered) at the
principal station before moving to the first forwarding point. The default value is 15
seconds and the range is 2-255 seconds.
• System Forwarding Advance: Determines how long the call will ring (unanswered)
before moving to the next forwarding point. The default value is 15 seconds and the
range is 2-255 seconds.
35.3 For each forwarding path assigned to the station, the system checks the following three
criteria to determine if and when a call should be forwarded:
• Type of Incoming Call: Up to six different types of calls can be programmed to be sent
to the forwarding path. They are:
— Outside calls received through a call routing table, including DID and E&M [DDI
in Europe] calls, but not including DISA calls
— Ringing outside calls
— Transferred outside calls (including automated attendant and voice mail transfers)
— Recalling outside calls
— DISA calls (including DISA calls received through a call routing table)
— Intercom calls
• Station Status: The system recognizes four different types of station status.
— No Answer: If the call is not answered at the principal station before the System
Forwarding Initiate timer expires, the system sends the call to the forwarding path.
— Busy: If the principal station is busy, the system immediately sends the call to the
forwarding path. Both “No Answer” and “Busy” can be selected together to form
a “Not Available” status.
— Do-Not-Disturb: If the principal station is in do-not-disturb, the system immedi-
ately sends the call to the forwarding path.
— Immediate: The system immediately sends the call to the forwarding path. The
principal station user cannot answer an immediately forwarded call, but can
reverse transfer it from the forwarding point.
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