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System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Agent Help
34.14 To use the agent help feature:
1. Inter-Tel Phones: While on a call, press or and then enter the Agent
Help feature code (375). If your phone has menu buttons, you can press the
AGENT
HELP
menu button.
Single-Line Sets: While on a call, hookflash (press
RECALL) and then enter the Agent
Help feature code (375).
If you hear reorder tone, the Agent Help feature is not available at your station, you
already have four parties in your call, no conference circuit is currently available, or the
Agent Help Extension is in do-not-disturb.
2. Depending on programming, you may be prompted to enter an extension number. If so,
enter the extension number of the station you want to call for help. If you do not enter a
valid extension number, you hear reorder tones and must start over. The display shows
REQUESTING AGENT HELP.
3. If the Agent Help Extension accepts the call, you will hear the Agent Help tone, if
enabled. Display phones show AGENT HELP IN PROGRESS. When the Agent Help
Extension hangs up, your display shows AGENT HELP TERMINATED.
If the Agent Help Extension rejects the call, you will hear a confirmation tone. Display
phones will show AGENT HELP REJECTED.
34.15 To respond to an agent help request at a display phone:
When you receive a private call from an Agent Help request, you will see a display that
shows (name) REQUESTS HELP. You can do one of the following:
To accept the call: Answer as usual or press the
ANSWER menu button. You hear
the Agent Help Tone, if enabled. Your display shows AGENT HELP IN
PROGRESS.
To reject the call: Enter the Agent Help Reject feature code (376) or press the
REJECT HELP menu button. You hear confirmation tone.
To place your station in do-not-disturb to block the call: Enter the Do-Not-Dis-
turb feature code (370) or press the button or the
IC CALL TO DND menu
button.
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