Page 5-317
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Diagnostic Features
FEATURES
5
54. DIAGNOSTIC FEATURES
54.1 System software v9.0 and later includes several diagnostics features used to diagnose
call processing and audio problems and improve system reliability. This section describes the
diagnostics features available for systems running software v9.0 and later.
A. ADMINISTRATOR ENDPOINT SUPPORT
54.2 For troubleshooting purposes, diagnostics information is available from an administra-
tor’s endpoint. You can enable and disable diagnostics functions and also dump system diag-
nostics information to Message Print from an administrator’s endpoint.
NOTE: Inter-Tel recommends that you contact Technical Support for assistance with diagnos-
tics issues.
B. SYSTEM DIAGNOSTICS
54.3 The following diagnostics features are available for systems running software v9.0 and
later. These features are included in the system features troubleshooting table on page 7-27.
54.4 Resource Manager CPH Diagnostics flag: The Log Resource Manager Output flag
exists in the System\Maintenance\History Queue folder to enable or disable the resource man-
ager Call Processing History (CPH) diagnostics feature. The Call Processing history is a col-
lection of inputs/outputs used to diagnose problems that occur on the system. This flag can
only be accessed in On-Line Monitor (OLM) mode. By default, this flag is set to
No.
NOTE: Do not use OLM mode unless you are instructed to do so by support personnel.
54.5 Call Processing Server (CPS) Call Processing History (CPH) Freeze File Compres-
sion: When a system freeze is performed on a CPS, a snapshot of the memory-mapped files is
taken and copied into a freeze directory. The directory contains a new Freeze_00 file which is
always the most current. The CPS CPH Freeze File Compression feature zips the freeze files
into a compressed file that includes the node number, start and end freeze date and time, and
CPS capacity in the zip file name. For example, “n12_512_06-02-04_123010_06-02-
04_160023_freeze.zip” represents a node 12 system freeze occurred on a CPS 512 on June
2nd, between 12:30 pm and 10 seconds and 4:00 pm and 23 seconds.
54.6 The time stamp includes hours, minutes, and seconds to handle situations where the
CPS freezes multiple times in the same minute. The zipped freeze file resides in the
C:\ICP\FREEZE directory on the CPS. When a freeze occurs on the CPS, the compression util-
ity appears in a console window. After one to two seconds, the console window minimizes
automatically (high system utilization may increase the delay before the system minimizes the
window).
NOTE: When Automatic Diagnostics Delivery (ADD) is enabled on the CPS, the system sends
the single zipped file instead of the collection of freeze_00 files that were sent prior to v9.0. For
ADD setup information, see Knowledge Base answer ID 219.
54.7 For CPS systems upgrading to v9.0 or later, be aware that the compression utility has an
upper limit of 2 GB. Because of this limitation, Inter-Tel recommends that pre-9.0 CPS sites
backup or remove the “Freeze” file contents before installing the 9.0 CPS software.
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