Inter-Tel AXXESS - Table 5-46 Audio Diagnostics; Audio Direction

Page 5-319
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Audio Problem
FEATURES
5
NOTE: The Audio Diagnostics feature is not available with System OAI Display Control
because the external applications have control of the menu buttons and dialpad.
54.15 To enable audio diagnostics for a station, set the Audio Diagnostics flag (Sys-
tem\Devices and Feature Codes\Stations\Local\<extension>\Flags to
Yes. If the user accesses
the Audio Diagnostics feature but does not respond to the prompts on the display, the feature
times out after 30 seconds. If the user or the other party terminates the call before completing
the diagnostics, the feature is terminated. When the feature times out or is terminated, the diag-
nostics information is not captured.
54.16 To program audio diagnostics for the system, see page 6-304. For troubleshooting infor-
mation, see page 7-27.
Audio Problem
54.17 When the Audio Diagnostics feature (default feature code 320) is used, the system
prompts the user to select a possible audio problem. Six-line display endpoint users can either
press the menu button that corresponds to the displayed audio problem or enter the numeric
codes. The 2-line display and non-LCD display endpoint users must enter the numeric codes
because they do not have menu buttons.
54.18 The following table shows 12 audio problems and their assigned numbers. Although
there are 12 pre-defined audio problems as shown in the table below, only four can be enabled
in DB Studio. In v9.115 or later system, the first four audio problem numbers are selected by
default.
* Enabled by default.
54.19 For instructions on how to use the Audio Diagnostics feature, see page 5-320.
Audio Direction
54.20 After selecting the audio problem, the system prompts the user to choose the direction
of the audio problem. Options include:
• Only I hear it (2-line display and non-display users press )
• Only the outside (2-line display and non-display users press )
• We both hear it (2-line display and non-display users press )
Table 5-46. Audio Diagnostics
AUDIO PROBLEM NUMBER AUDIO PROBLEM NUMBER
Echo 01* Too Loud 07
Static 02* Distorted 08
One-Way Audio 03* Delayed Audio 09
No Audio 04* Clipping 10
Choppy Audio 05 Cross-Talk 11
Too Soft 06 Other 12
1
2
3