Page 5-231
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Forward to the Message Center
FEATURES
5
NOTE: There may be some reduction in voice volume when an outside call is forwarded to an
outside telephone number, depending on central office [local exchange] trunk quality.
36.20 Manual Forwarding to Public Network: There is a station flag called Manual For-
warding to Public Network. When the Manual Forwarding to Public Network station flag is
disabled, it prevents the station from manually forwarding calls to the public network. This
prevents users from calling in to a local station and reaching toll numbers via forwarding. This
station flag is located in System\Devices and Feature Codes\Stations\Local\<station>\Flags.
36.21 Screened Transfer Method: When a subscriber programs manual call forwarding to
their cell phone (outside public number), they cannot use the Screened Transfer Method. This
is not a supported configuration.
C. FORWARD TO THE MESSAGE CENTER
36.22 Station users can forward calls to their message centers. Phone users can forward calls
to their designated message center by pressing the button and then the button
or
MESSAGE CENTER menu button. Single-line users must use the call forwarding procedure
and dial the extension number of the message center.
D. FORWARD TO AN ATTENDANT
36.23 Station users can forward calls to their attendant by pressing the button and then
0, or by entering a Call Forwarding feature code and dialing 0.
E. FORWARD TO VOICE MAIL
36.24 If a station is forwarded to voice mail or if the message center is voice mail, the user’s
mailbox number is automatically dialed when the voice mail unit answers the forwarded call.
36.25 If a chain of forwarded stations ends in voice mail, the mailbox number of the first sta-
tion in the chain will be selected when the voice mail unit answers the call.
36.26 If a trunk group is assigned direct ring in to multiple stations, and one of those stations
is forwarded to a voice mail unit, incoming calls on that trunk group are not forwarded to the
voice mail unit.
F. HOW TO FORWARD CALLS TO AN EXTENSION OR OUTSIDE NUMBER
36.27 Station users can also forward calls using the Remote Programming feature described
on page 5-262.
36.28 To forward calls:
1. Phones with Menu Buttons: Press the button. The display shows SELECT
TYPE OF FORWARD. Press the menu button for the desired forwarding option (ALL,
NO ANSWER, BUSY, or NO ANSWER/BUSY). The display shows ENTER FOR-
WARD D E S T.
Other Phones: While on or off hook, press the button or enter one of the fol-
lowing feature codes. (Display phones show ENTER FORWARD DEST.)
• Call Forward All Calls (355)
• Call Forward If No Answer (356)
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