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Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Major Alarms Requiring Attention from Service Personnel
7
TROUBLE-
SHOOTING
• 202 Voice Processing Unit: Database Corruption – The Voice Processing applica-
tions database stored on the PC’s hard disk appears to be corrupt. Reboot the PC. If the
problem persists, try saving both the system and Voice Processing databases (for possi-
ble future evaluation), then restore older valid versions or reprogram manually. (It is
possible to restore just the system database and then reprogram the Voice Processing
database, if desired.) If the problem still persists, try replacing the hard disk. If this does
not solve the problem, contact Technical Support for further assistance.
• 203 Voice Processing Unit: Communications Link Down – The system has detected
a loss of communications between the phone system and the Voice Processing PC. This
alarm is generated whenever the PC crashes or is rebooted, the RS232 cable is discon-
nected, or a communications channel is rendered inoperable (e.g., due to a bad serial
port or RS232 cable). First verify that the problem still exists by placing a call to a valid
voice mail extension number.
NOTE: If any message other than “xxxxx IS UNPLUGGED” appears, the communica-
tions link is now okay. If not, check the RS232 cable and make sure it is properly con-
nected, and verify that the Voice Processing PC communications port is still enabled
and set to 9600 bps and software handshaking. If the problem persists, reboot the Voice
Processing PC. If the communications link is still down, reboot the phone system. (This
will drop all calls). If rebooting both systems does not clear the problem, replace the
RS232 cable or replace the component that has the defective serial port (CPU/MEM
Card, CPU020/PCM Card, CPC, or Disk Controller Combination Card) and return it for
repair.
• 204 Voice Processing Unit: Version Mismatch – The version of software on the Voice
Processing PC is not compatible with the version of software on the phone system.
Upgrade one or both to the appropriate version.
4.20 If any other alarm messages are encountered, note the circumstances under which the
message(s) occurred and contact Technical Support.
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