Inter-Tel AXXESS - Page 473

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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Listening to Messages
4
VOICE
PROCESSING
9.38 The Return Call feature allows Voice Mail users to return a call to the person who left a
message, as long as the call was received from an extension number or an outside number with
Caller ID [CLIP]. It is part of the “Reply” option described in the procedure below.
9.39 Whenever you access Voice Mail as a subscriber, you are told how many new and saved
messages you have. From the Main Menu:
1. EITHER, Press to listen to your new messages.
OR, Press to listen to your saved messages.
2. The system plays each message in the queue selected. While you are listening to a mes-
sage, you can use the following options:
• Press
to skip to the end of the envelope or recording.
• Press to back up.
• Press to pause. (Then press any button to continue.)
• Press to skip ahead.
• Press to lower the volume.
• Press to play the message envelope again.
• Press to raise the volume.
• Press to save the new message in your mailbox.
• Press to delete the message from your mailbox.
3. When the message has finished playing, you have the following options:
• Press to replay the message from the beginning.
• Press to reply to the message. You can then do one of the following:
– Press to leave a Voice Mail message for the caller. If the caller had a
mailbox number, it asks you to verify the destination by pressing . If the
number was not associated with a mailbox, it asks you to enter a mailbox
number. If the message was from an outside caller, you cannot leave a Voice
Mail message.
– Press to make a return call. Your call is transferred automatically to the
caller’s extension or telephone number, if available. If the extension number
is not available, you have the option of leaving Voice Mail. If the telephone
number is not available, you cannot reply to the message.
• Press to forward a copy of the message to another subscriber. If you want to
include introductory comments, press and record an introduction. If not, press
to forward the message without an introduction.
• Press to listen to the previous message.
• Press to play the introductory message “envelope” again.
• Press to listen to the next message.
• Press to save the new message in your mailbox.
• Press to delete the message from your mailbox.
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