Page 7-46
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Phone Issues
(Continued) Data noise in
any off-hook condition
Defective DKSC, EKSC, or
AKSC
Replace the associated DKSC, EKSC, or AKSC.
Optional headset inoperative User error Ensure the enable headset feature code (315) was
entered. Check feature code programming to see if
code was changed. See page 6-159 in PRO-
GRAMMING.
Incorrect or defective head
set
Ensure the headset contains the appropriate micro-
phone (dynamic or electret). Replace headset if
necessary.
Defective phone Try another phone.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Delayed audio connection on
incoming calls when using a
headset with an Attendant
Console PC
Headset in battery saving
mode
Some headsets have a battery saving feature that
turns the headset off after a certain period of inac-
tivity. To prevent these headsets from missing por-
tions of incoming calls, the station flag can be
programmed to generate a “Send Alert Burst To
Headset” that activates the headset before con-
necting to an incoming call. See PROGRAMMING,
page 6-209. Or, if necessary, disable the feature
and/or replace the batteries with a transformer.
User error Ensure the enable headset feature code (315) was
entered. Check feature code programming to see if
code was changed. See page 6-159 in PRO-
GRAMMING.
Incorrect or defective head
set
Ensure the headset contains a dynamic micro-
phone, or a carbon microphone and an external AC
power source. Replace headset if necessary.
Defective phone Try another phone.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Optional AgentSet inopera-
tive
Not in headset mode Ensure the enable headset feature code (317) was
entered. Check feature code programming to see if
code was changed. At the phone, unplug the head-
set or handset (to take the AgentSet off hook) and
enter the Headset On/Off feature code (317) to
enable headset mode. Then plug in the headset or
handset. See page 6-159 in PROGRAMMING.
Incompatible headset Use only an Inter-Tel headset
LRA device connected to
analog phone not operating
properly
Problem with LRA device Disconnect LRA device and check operation ac
cording to the manufacturer's instructions.
Data Port Module not
installed properly or defective
Check Data Port Module installation and jumper
strap settings. See INSTALLATION, page 3-204.
Replace if defective.
Defective analog phone Try another phone.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Table 7-12. Phone Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
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