Page 7-48
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Single-Line Set Issues
A group of AC ringer-
equipped single-line sets will
not ring for CO or intercom
calls; talk battery is present;
calls can be placed; all sta-
tions are on the same SLA or
DKSC
Defective power supply See INSTALLATION, page 3-83 or 3-92, to perform
the power supply electrical test. Replace the power
supply if faulty.
Defective SLC, SLA, or
DKSC
Replace the associated SLC, SLA, or DKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
No AC ringer-equipped sin-
gle-line set will ring for CO or
intercom calls; talk battery
present; calls can be placed
Defective power supply See INSTALLATION, page 3-83 or 3-92, to perform
the power supply electrical test. Replace the power
supply if faulty.
Defective SLC, SLA, or
DKSC
Replace the associated SLC, SLA, or DKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot obtain intercom dial
tone; no sound is heard
Either a DTMF decoder,
voice channel, or tone gener-
ator is not available
Single-line station user will hear busy tones when
any of the necessary resources are not available.
User may camp on.
Defective set Replace the single-line set.
Defective SLC, SLA, or
DKSC
Replace the associated SLC, SLA, or DKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot place intercom call;
dial tone present, but reorder
tone heard
User error Try the call again. User may have dialed an in valid
number.
Defective set Replace the single-line set.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot break CO dial tone Defective set Replace the single-line set.
Defective SLC, SLA, or
DKSC
Replace the associated SLC, SLA, or DKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
NOTE: See also CO trunk problems on page 7-32.
Cannot place off-hook voice
announce calls
Programming error Ensure that the system option for off-hook voice
announce is enabled (PROGRAMMING, page 6-
258), that the station is programmed to transmit
OHVA calls (PROGRAMMING, page 6-209).
Also, Ensure the Ring Intercom Always feature is
disabled.
User error Called station is a single-line set or a phone that is
not equipped with a secondary voice path.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Table 7-13. Single-Line Set Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
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