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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Locating a Name
4
VOICE
PROCESSING
A. LOCATING A NAME
Entering a Name
10.6 There are two methods used for entering a name: Quick Spell and Exact Spell. Outside
callers and station users with non-display phones and single-line sets use Quick Spell. Display
phone stations use the Exact Spell method.
• Quick Spell callers press a single digit (or button) from their digital telephone dial pad
for each letter or character entered. For example, keypad button shows ABC, button
shows DEF, etc. To enter JONES, you would press
. Some charac-
ters are not shown on the buttons: for “Q” press , for “Z” press , for punctuation
marks press the button.
• Exact Spell callers press the keypad buttons to enter the name. The number of times a
button is pressed determines which character is entered, as shown on the chart below.
When adjoining characters are located under the same button, press
once to
advance to the next character. For example, 5666 66337777 would enter
JONES.
*The character available depends on the software version.
10.7 After the digits have been entered, the caller presses to begin the search. The Auto-
mated Attendant application plays the name that most closely matches the digit(s) that were
entered. If
is pressed without entering any digits, the caller hears the first name in the direc-
tory.
10.8 If a user presses
at any time while spelling a name, the system plays a helpful
prompt instructing the caller how to enter a name. (Display phone users receive Exact Spell
instructions; all other users hear Quick Spell instructions.)
Table 4-3. Number of Times Button is Pressed
Number of Times Button is Pressed
BTN 1 2 3 4 5
1
-&( ) 1
2
ABC ’ 2
3
DEF ! 3
4
GH I * 4
5
JKL
# or /*
5
6
MNO
Ñ or #*
6
7
PQRS 7
8
TUV? 8
9
WXY Z 9
0
@: . , 0
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