Page 7-39
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Feature Issues
7
TROUBLE-
SHOOTING
Last number redial feature
inoperative
User error See FEATURES, page 5-253, for procedures.
Phone may be programmed for last number saved.
System speed-dial number
identified as non-display
A system speed-dial number identified as non-dis-
play cannot be redialed.
Defective station instrument Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot initiate a page User error See FEATURES, page 5-256, for correct proce-
dures.
All stations in the paging
zone are busy, or a voice
channel is not available
Reorder tone is heard. Wait several seconds and
then attempt to place the page again. Paging
requires a voice channel.
All stations in the paging
zone are in do-not-disturb
Reorder tone is heard if all stations in the zone are
in do-not-disturb and if external paging for the zone
is disabled.
No stations are programmed
to receive pages
Reorder tone is heard. Check paging assignment.
See page 6-194 in PROGRAMMING.
Defective station instrument Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
House phone is not working
properly or is inoperative
User error Incoming calls take precedence over outgoing
calls. See FEATURES, page 5-251.
Programming error (data
base)
Ensure that the station is designated as a house
phone. See page 6-198 in PROGRAMMING. Also,
make sure the station has been assigned the
proper COS and trunk access.
Programming error (data
base or speed-dial)
Ensure that the correct numbers are in appropriate
day number and night number (speed-dial) loca-
tions. See page 5-236 in FEATURES.
Cannot initiate a call for ward User error See FEATURES, page 5-229, for correct proce-
dures.
User attempting illegal for
ward
Stations are not allowed to set call forward if it
forms an unconditional loop, the receiving station is
in do-not-disturb, or an invalid intercom number is
dialed. COS and outgoing access are checked
when a call is forwarded to an outside telephone
number. Also, ARS cannot be used to forward to
an outside number.
Defective station instrument Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Table 7-11. Feature Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
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