Page 7-40
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Feature Issues
Calls will not forward User error See FEATURES, page 5-229, for procedures.
Illegal forward Conditional forwards (e.g., if busy, if unanswered)
may form an undetected loop. If a call forward
request forms a conditional loop, the call returns to
the first station.
Defective station card Replace the associated station card.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Station not receiving hunt
group calls
User error Hunt group calls may have been halted using the
Hunt Group Remove feature code (see page 5-36
in FEATURES). Or, the station may be in do-not-
disturb.
Programming error Check hunt group programming. See page 6-160 in
PROGRAMMING.
Station is not receiving pages User error Pages may have been halted using the Page Re
move feature code (see page 5-257 in FEA-
TURES). Or, the station may be in do-not-disturb.
Programming error Check page zone programming for the station. See
PROGRAMMING, page 6-209.
Station cannot be placed in
do-not-disturb
User error See page 5-257 in FEATURES for correct proce-
dures.
Programming error Station is programmed to disallow do-not-disturb.
See PROGRAMMING, page 6-198.
Defective phone Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
The supervisor cannot silent
monitor a call.
The supervisor is not in the
member’s hunt group.
Program the appropriate station as the hunt group
supervisor in DB Studio.
The agent is on a peer-to-
peer (P2P) call.
Program the agent in a network group that does
not allow P2P calls.
The agent is on a conference
call.
The agent must terminate the conference call.
The agent is receiving agent
help.
Wait until the agent help hangs up the call.
Another supervisor is cur-
rently joining the hunt group
member’s call.
Wait until the other supervisor hangs up the call.
The supervisor’s record-a-call
does not record an agent
helper, or the hunt group
member’s record-a-call does
not record the supervisor
after the supervisor joined the
call.
Known problem. None. This problem is due to a hardware limitation
in the current Axxess system. This problem may be
corrected in future versions of Axxess.
Table 7-11. Feature Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
To Next Page
Loading...
