Page 7-41
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Feature Issues
7
TROUBLE-
SHOOTING
A supervisor’s silent monitor
terminates.
The hunt group member has
requested agent help.
None. The supervisor has terminated the call.
The hunt group member puts
the call on hold.
None. The supervisor has terminated the call.
Another supervisor was silent
monitoring and joined the
call.
None. Only one supervisor can join a call per call.
The call was transferred. None. A silent monitor on a transfer announcement
call will terminate after the system completes the
transfer.
The supervisor cannot steal a
call from an agent and sees
VERSION MISMATCH
STEAL REJECTED in the
display.
The agent is talking to a
party on a pre-v9.0 node. A
supervisor cannot steal a call
away when the other party is
on a pre-v9.0 node.
Upgrade all nodes in the network to version 9.0 or
later.
The user cannot access fea-
ture code 320.
The Audio Diagnostics sta-
tion flag is not enabled.
Enable the Audio Diagnostics station flag (under
System\Devices and Feature Codes\Sta-
tions\<Node>\<station>\Flags).
The user does not see the
Record-A-Call menu after
activating the Audio Diagnos-
tics feature.
The Record-A-Call applica-
tion does not exist.
Create a Record-A-Call application if one does not
exist.
The Record-A-Call applica-
tion is not active.
Make sure the Record-A-Call feature is enabled in
DB Studio.
A supervisor is silent monitor-
ing a call.
None. The Record-A-Call feature cannot be used
on certain calls (such as Agent Help, Station Moni-
tor, Conferences, Paging, etc.).
Table 7-11. Feature Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
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