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Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Minor Alarms That Are User Correctable
4.16 The alarm messages (as they appear in the error message printout) currently include:
• 020 Voice Processing Unit: Printer Off-Line – The system has been unable to write to
the Voice Processing PC printer for at least one minute. The Voice Processing PC
printer or parallel port is not functioning properly. Make sure the printer is turned on
and has plenty of paper and ribbon. Check to see that the interface cable and power cord
are properly connected.
• 021 Voice Processing Unit: Voice Mail Storage 80% Full – The portion of the Voice
Processing PC hard disk reserved for voice mail is 80% full. Have the users delete all
old messages. If the alarm continues to occur, it may be necessary to install a larger
hard disk.
• 022 Voice Processing Unit: Voice Mail Storage 100% Full – The portion of the Voice
Processing PC hard disk reserved for voice mail is completely full and cannot accept
any new messages until more disk space is made available. Have the users delete all old
messages. If the alarm continues to occur, either increase the assigned disk space or
install a larger hard disk.
NOTE: In order to send out a broadcast message to all users telling them to delete
their old messages, it is necessary to first clear up some disk space by deleting some
existing messages.
• 023 Voice Processing Unit: SMDR Storage 80% Full – The portion of the Voice Pro-
cessing PC hard disk reserved for SMDR is 80% full. Empty the SMDR buffer using
the Inside Track call accounting software. If the alarm continues to occur, empty the
buffer more often or increase the size of the buffer.
NOTE: Changing the SMDR buffer size discards all stored SMDR records.
• 024 Voice Processing Unit: SMDR Storage 100% Full – The portion of the Voice
Processing PC hard disk reserved for SMDR is completely full. The oldest SMDR
records are discarded as new ones arrive. Empty the SMDR buffer using the Inside
Track call accounting software. If the alarm continues to occur, empty the buffer more
often or increase the size of the buffer.
NOTE: Changing the SMDR buffer size discards all stored SMDR records.
• 025 Voice Processing Unit: Avdap Message – This alarm message type is reserved for
any alarm message text that the AVDAP wants to send.
• 026 Voice Processing Unit: E-mail Gateway Is Disabled – The Voice Processing Unit
E-mail Gateway is disabled because the number of mailboxes programmed for E-Mail
Gateway has exceeded the maximum number permitted by the license. Disable E-mail
Gateway for some mailboxes so that the total number of E-mail Gateway enabled mail-
boxes would not exceed the permitted license number.
• 031 VM Hacker Alert – A voice mail subscriber entered an invalid password three
times in a row.
• 032 Received Insufficient Bandwidth – The IPRC [b.p.d] detected that the audio-
receive timer has expired without receiving the first audio packet or the average-in-
time-frame percentage has fallen below the threshold specified in the Voice Audio Ses-
sion Configure Command.
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