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Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
IPRC Diagnostic Displays
7.16 Versions 8.1 and later support a Network Group Diagnostics feature that allows an
administrator to verify that the Network Groups on the local node are programmed properly.
When the Network Group Diagnostics feature code is entered, the phone system initiates pings
from each Inter-Tel IP device on the local node and determines if the other devices respond to
the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a
Message Print message.
NOTE: Enable a port for Message Print before you run this diagnostics feature.
ALSO: Because this feature affects system performance, run the diagnostics program when
the system is idle (i.e., after normal business hours).
7.17 To run the Network Group Diagnostics:
1. At an administrator station, enter the Diagnostics On/Off feature code, 9900 [9100 in
Europe] by default, followed by the Network Group Diagnostics feature code (9963 by
default). The display shows NET GRP CHECK (YES = 1 NO = 2).
2. When prompted, press 1 or ACCEPT to start the diagnostics feature. The display shows
NET GROUP DIAG IN PROGRESS.
NOTE: In the U.K., the default Diagnostics On/Off feature code is 9100, and the Network
Group Diagnostics feature code is 9163.
7.18 When the diagnostics is complete, the phone displays one of the following messages:
• NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network
Groups are capable of communicating via P2P audio.
• NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices
are offline or there are NATs/firewalls located between the devices. Check Message
Print to determine which errors occurred.
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