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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Digit Translation
• Select Fax Document: (Not used for Timeout and not available if there are no fax doc-
uments in the system.) Selects a specific document for faxing. Callers should be
prompted to select this digit with a recording that tells them the name of the document.
For example, “For a price list, press 2.” This Action must be accompanied by an End
Fax Selection Action and should also be accompanied by a Cancel Fax Selection
Action.
• Select Fax By Document Number: (Not available for Timeout or digits * and #.) Is
similar to the Transfer to Collected Extension Action described below. It allows the
caller to enter the exact four-digit number(s) of the desired document(s). Assign this
Action to the digit(s) that correspond to the first digits of the document numbers. For
example, if you have documents numbered 0001-1000, digits 0 and 1 should have a
Select Fax By Document Number Action. Callers can then dial four-digit document
numbers that begin with 0 or 1. This Action must be accompanied by an End Fax Selec-
tion Action and should also be accompanied by a Cancel Fax Selection Action.
NOTE: When document numbers begin with 0, the caller can select documents by
entering the number without 0 and pressing #. For example, the caller can enter 99# for
document number 0099.
• End Fax Selections: (Usually assigned to the digit #.) Used for signaling the system
that the caller has entered all desired fax document selections (either through a Select
Fax Document By Number Action or a Select Fax Document Action). When the caller
presses this digit, the system checks to see if any documents have been requested. If
not, it issues a warning to the caller and returns to the greeting. If documents were
selected, the system requests fax dialing information from the caller.
• Cancel Fax Selections: (Usually assigned to the digit *.) Used for canceling fax docu-
ment selections that a caller has entered. If the caller has not made any entries, the sys-
tem notifies the caller that no selections were made and returns to the greeting.
• Transfer To (Digit Translation) Node: (Not available for Timeout and not available if
there are no programmed digit translation nodes.) Sends the call to a digit translation
node that allows access to further digit translation options as described in paragraph
4.14.
• Transfer To Extension: Sends the call to the designated extension (station, hunt group,
trunk, trunk group, modem, or application).
• Transfer To Mailbox: (This does not appear if there are no programmed mailboxes.)
Sends the call to the designated mailbox.
• Transfer To Collected Extension: (Cannot be used for Timeout, #, *, or 0.) Allows
callers to dial extension numbers of stations and hunt groups that have a mailbox or
extension ID. Assign this Action to digits that correspond to the first digits of extension
numbers. For example, if digit 1 is “Transfer To Collected Extension,” callers can dial
extension numbers that begin with 1. However, if digit 1 is “Transfer To Extension
2000,” a caller attempting to dial a station extension number that begins with 1 is
instead transferred to 2000.
• Hang Up: (Used for Timeout only.) Disconnects from the call if the user does not enter
a digit.
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