Inter-Tel AXXESS - Page 563

Page 5-37
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
UCD Hunt Groups
FEATURES
5
F. UCD HUNT GROUPS
NOTE: This feature requires the UCD Hunt Groups software license.
9.21 Uniform Call Distribution (UCD) hunt groups provide additional features to improve
hunt group efficiency. The features added when UCD is enabled are as follows:
• Announcement and overflow stations pick up unanswered calls when the hunt group
stations are busy.
• Hunt group priority ranking places calls to one hunt group before another at stations
that are members of more than one hunt group.
• Hunt group supervisors can monitor outside calls of any member of the hunt group.
Announcement and Overflow Stations
9.22 Announcement and overflow stations are individual stations that receive unanswered
calls when all of the hunt group stations are unavailable. (They are not usually included in the
hunt group list.) Announcement and overflow stations can be separate stations, or they can be
the same station. Also, each of the hunt groups can have the same announcement and overflow
stations, or they can be assigned different stations. In an Inter-Tel system network, the
announcement and overflow stations can be off-node devices (see page 6-156 and Appendix A
— Networking and for more information about networks and off-node devices).
Call rings in to
Ext. 2000
Ext. 1000
Ext. 1001
Ext. 1002
Ext. 1006
Ext. 1007
Ext. 1011
Ext. 1012
Ext. 1020
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
No Answer
Advance Timer
Announcement
Station
(once only)
18 sec.
Announcement Timer
Overflow
Station
72 sec.
Overflow Timer
Overflow
Station
72 sec.
Overflow Timer
Recall Timer
180 sec.
Recall
Dest.
Voice Process-
ing, or a Hunt
Group
Can be
an Extension,