Page 5-148
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
AgentSet
J. AGENTSET
12.103The AgentSet is used in place of a phone with an attached PCDPM. It is connected to a
Digital Keyset Card (DKSC or DKSC-16/DKSC16+) port just as a phone would be. It has a
jack for plugging in an Inter-Tel handset or headset. It also has a serial connector (DB9) for
attaching it to a PC. The AgentSet does not require a transformer or external power source.
12.104To operate properly, the AgentSet must be programmed for headset mode. This can be
done in one of the following ways:
• Enable Headset Mode via Station Programming in the system database
• At the AgentSet, unplug the headset or handset (to take the AgentSet off hook) and
enter the Headset On/Off feature code (317) to enable headset mode. Then plug in the
headset or handset.
NOTE: There is nothing to prevent the user from disabling headset mode using the Headset
On/Off feature code at the station.
12.105Because the AgentSet does not have feature buttons, a dialing pad, or a speaker, it must
be connected to a PC that is equipped with an OAI product that emulates a phone. The dialing
software is used for dialing and feature access.
12.106The AgentSet also requires an Inter-Tel headset or handset. Only Inter-Tel equipment
should be used. Other manufacturer’s equipment may not be compatible with the AgentSet.
12.107If the user wants to receive audible signals at the headset, there is a new station flag
that will send a single tone to the headset when a call is ringing. (See page 5-143.)
K. SINGLE-LINE SETS
12.108Industry-standard, single-line DTMF or pulse-tone sets can be installed on the system
and/or used as an off-premises extension (OPX). (Version 2.x or later software is required for
pulse-tone sets.) On-premises single-line circuits can be used for installing AC-ringing single-
line sets, playback devices, and other single-line devices.
12.109The single-line sets are connected to Single-Line Cards (SLCs) or 16-Port Single Line
Cards (SLC-16s). Or, they can be connected to Single-Line Adapter (SLA) circuits, which are
in turn connected to available Digital Keyset Card (DKSC or DKSC16) circuits. Off-premises
stations can be connected to SLAs, T1 Cards (T1Cs), or T1/E1 cards.
• Each SLC can support up to eight on-premises single-line stations and each SLC-16 can
support up to sixteen stations. The SLC and SLC-16 will support message lamps on sin-
gle-line sets if the optional Lamp Option Card is installed on the SLC or SLC-16.
• Each SLA can support up to two single-line sets or DID [DDI in Europe] devices.
• T1 Card (T1C) and T1/E1 card circuits can be used for installing off-premises single-
line stations (U.S. only).
Single-Line DTMF Sets
12.110Single-line DTMF set users gain access to the features by hookflashing [pressing and
releasing the hookswitch quickly, or pressing the
RECALL button in Europe] and entering fea-
ture codes.
To Next Page
Loading...
