Page 6-372
Programming
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Digit Translation Nodes
4.60 To program digit translations for the digit translation node, double-click on
Digit Trans-
lations
. A list of the digits and their actions and destinations will appear. To program each
digit follow the instructions above.
Day and Night Greetings
4.61 When the digit translation node is used, a custom Audiotex Recording (made using the
System Administrator’s mailbox, as described in VOICE PROCESSING FEATURES, page 4-
58) will play. You can select any Greeting Number for the Day and/or Night Greeting. The
Day message is played when the System is in day mode and the night message is played during
night mode. The greeting can include pauses and can announce queue position and/or time to
wait using special Audiotex selections. The special characters that can be used for program-
ming greetings include the following:
• Short Pause: Inserts a 1-second pause.
• Intermediate Pause: Inserts a 5-second pause.
• Long Pause: Inserts a 10-second pause.
• Position in Queue: (Used for hunt group Call Routing Announcements only.) Tells the
caller how many calls are waiting ahead of the call.
• Time To Wait: (Used for hunt group Call Routing Announcements only.) Tells the call-
ers how long they can expect to wait, based on the number of calls waiting and the
Average Call Length programmed for the hunt group.
4.62 After each message, insert the desired number of pauses to allow the caller to make a
response. The length of the pauses determine the “Timeout” for digit translation. Short, inter-
mediate, and long pauses can be used in any combination to create a pause of any desired
length. You can combine several recordings and special characters to provide information to
the caller.
4.63 To add or change a greeting, double-click on
Day Greeting or Night Greeting to view
the current list of greetings.
4.64 To add a greeting:
1. To add above an existing greeting, highlight that greeting and right-click. To add to the
end of the list, right-click in any blank area of the screen (if there is no blank space,
press
CTRL+N). An option box appears.
2. Select Add To Greeting List. A window appears that asks you to select the type to
include.
3. Select Audiotex Recording and then select Next. The list of Audiotex Recording
appears. (You can view them in a list by selecting the List button or view details by
selecting the Details button.)
4. Highlight the recording(s) and/or special characters or pauses you want to use. Then
select
Add Items. Your selections appear in the list. Select Finish to exit.
4.65 To move a greeting to another location in the list: Drag and drop the greeting to the
new position. Or, highlight the greeting to move and press
CTRL + the up/down arrow to move
the greeting up or down in the list.
4.66 To delete one or more greeting: Highlight the greeting(s) and right-click. Then select
Remove Selected Items. The information is automatically removed from the list.
NOTE: To highlight a series of recordings, hold down SHIFT while selecting the first and last
recordings you want. To highlight two or more recordings that are not consecutive, hold down
CTRL while selecting the desired greetings.
To Next Page
Loading...
