Page 4-58
Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Custom Audiotex Recordings
Custom Audiotex Recordings
9.57 The Voice Mail System Administrator can create and select up to 500 custom Audiotex
recordings (Voice Mail company greetings, auto attendant greetings, call routing announce-
ments, and hunt group announcement/overflow recordings). Each recording has an assigned
number. Numbers are then assigned to specific applications using the System Administrator’s
mailbox or through DB Programming.
9.58 Any recording number (001-500) can be assigned to any Voice Processing application.
In the default state, the Inter-Tel Identification Prompt is played before the mailbox greeting
whenever outside callers access or are transferred/forwarded to a voice mailbox (see page 6-
347 for more information). If disabled, Recording 001 becomes the system-provided Voice
Mail main greeting. Recording 002 is always the default Automated Attendant main greeting,
regardless of the Identification Prompt setting. If necessary, the default recordings can be
changed. Before making any changes, however, back up the existing recordings using the
Voice Processor save feature (see page 6-71). A single recording may be used for multiple
applications.
9.59 After making the required recordings, the System Administrator must determine which
ones play during the telephone system’s day and night modes of operation. This can be done
from either the System Administrator’s mailbox or through DB Programming.
9.60 The System Administrator must enter a valid three digit recording number (or a single
digit followed by for recordings 1-9) before a custom Audiotex recording can be made. If a
valid number has been entered and a previous recording exists, Voice Processing plays it. (This
includes the two standard default greetings.) When no recording is associated with a recording
number, the System Administrator is prompted to create a recording.
9.61 After the recording is installed, it replaces any previous recording. The only recordings
that can be retrieved are system default recordings 001 and 002. They can be retrieved by
defaulting the Voice Processing database.
9.62 The maximum recording time for each custom Audiotex recording is determined in DB
Programming when the maximum greeting lengths are established for all subscribers.
9.63 In DB Programming, several greetings can be linked together for one application and/or
use the special UCD/ACD hunt group characters that tell the caller how many calls are ahead
and how long the wait will be. See page 6-364 in PROGRAMMING for information on this
option. If you use the System Administrator’s mailbox to record or assign a recording to an
application with a list of several recordings, your input changes only the first entry in the list.
You cannot change the other entries using the System Administrator’s mailbox.
9.64 To record custom Audiotex recordings:
1. Dial the Voice Mail application access number. You hear the main menu.
2. During or after the greeting, press to identify yourself as a subscriber.
3. Enter the System Administrator mailbox number and password.
4. Press to access the System Administrator’s Menu.
5. When you hear the System Administrator Menu, press to select the Custom Record-
ings option.
6. The next prompt asks whether you want to make a custom recording or select a custom
recording. Press (make a recording).
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