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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Introduction
1. INTRODUCTION
NOTE: As of version 8.0, the OS/2 Voice Processing Unit is no longer supported.
A. VOICE PROCESSING APPLICATIONS
1.1 Voice Processing can be used for any of the following applications. Each application is
described in detail in this chapter.
• Automated Attendant: The automated attendant is a programmable feature that can be
used to provide automated call answering service. Calls can transfer, forward, or
directly ring in to an automated attendant. When an automated attendant answers a call,
it plays a recording that gives dialing instructions. After hearing the recording (or at any
time while it is playing), the caller may then dial an extension or mailbox number.
• Automated Attendant Recall Destination: If a call that is transferred by the auto-
mated attendant is not answered before the Transfer Voice Processor timer expires, the
call recalls the Automated Attendant Recall Destination. The Recall Destination
announces that the station is unavailable and allows the caller to leave a message (if the
station has an associated mailbox) or dial another extension.
• Call Routing Announcement: Call Routing Announcements can be used two ways:
— A Call Routing Announcement application can be used in place of a playback
device. The playback device function is especially useful for programming hunt
group announcement and overflow stations. When called, the Call Routing
Announcement application plays a recording and then hangs up.
— The Call Routing Announcement application can use Digit Translation which
allows the caller to press a single digit for access to a mailbox, a Fax-On-Demand
function, or a station or hunt group that has an associated mailbox or extension ID.
Digit translation can be programmed for each digit 0-9, #, and *, plus a Timeout
that is used when the caller does not enter a digit. Each digit can lead to a “digit
translation node” that has its own digit translation values. This layered Call Rout-
ing Announcement digit translation creates a “tree” of programmable digit transla-
tion nodes.
NOTE: The phone system supports a Primary and Secondary Language which
can each be programmed as American English, British English, Japanese, or
Spanish (Mexico City Spanish Dialect for VPU and EVMC, American Spanish Dia-
lect for EM). Digit Translations, therefore, can be programmed to use either lan-
guage.
• Message Notification/Retrieval: Only one Message Notification/Retrieval application
may be created and it must be created to allow Voice Mail message notification and
quick mailbox access.
• Record-A-Call: This feature allows a station user to record an ongoing call in a mail-
box message. When a station user enters the Record-A-Call feature code, the system
places a call to the station’s assigned Record-A-Call application. When the application
answers, the system sets up a conference call with the station’s Record-A-Call mailbox.
At default, the mailbox plays a greeting to indicate that the recording is in progress.
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