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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Voice Processing Applications
4
VOICE
PROCESSING
• STAR: The Scheduled Time-Based Application Router (STAR) enhances the program-
mability of the Voice Mail application greetings. With STAR, applications can be pro-
grammed to play alternative greetings for holidays and weekends. A STAR application
is a table of up to 20 entries that serves as a “routing table,” which tells Voice Process-
ing which application is used, based on day and time information in the table. (The
applications are programmed to play the greetings, not the STAR application. The
STAR routes the call to the right application.)
• Voice Mail: This application handles all calls that are directed to Voice Mail (other than
through the Message Notification/Retrieval application) by subscribers and non-sub-
scribers. Callers hear the main company greeting, followed by a menu of available
options. Stations can forward or transfer calls directly to their mailbox using this appli-
cation.
• Directory Services: Directory services provide callers with a list of mailboxes and
extension IDs.
• Station Message Detail Recording (SMDR) Information Storage: SMDR informa-
tion can be stored on the Voice Processing Unit’s hard disk and then processed using
call record sorting software, such as Inter-Tel
®
Inside Track
®
(not applicable to
Europe).
1.2 The applications are given extension numbers when they are created. Voice Processing
application extension numbers are 2500-2649 at default, but may be reprogrammed.
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