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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Customized Voice Processing Prompts
Customized Voice Processing Prompts
9.66 All of the pre-recorded prompts in Voice Processing can be customized, using the Voice
Mail System Administrator’s mailbox.
9.67 If the Multilingual feature is enabled, and the Secondary Language prompts have been
loaded, the System Administrator can change either the Primary or Secondary Language
prompts. When the System Administrator’s phone is in Primary Language mode, the Primary
Language prompts is changed when the following procedure is performed. If the System
Administrator’s phone is in Secondary Language mode, the Secondary prompts is changed.
9.68 A list of all pre-recorded prompt numbers (001-944) and their text is provided in
Table 4-4, beginning on page 4-72. The Secondary Language prompts have the equivalent text
in the same prompt numbers. If you change any of the prompts, you should create a chart like
the one in the table that shows the new text.
NOTE: If you change the text of the prompts, be sure you keep the content similar to the
default text. Otherwise, the prompts do not make sense to the listeners when played by Voice
Processing.
9.69 To record custom system prompts (or restore system prompts):
1. Dial the Voice Mail application access number. You hear the main menu.
2. During or after the greeting, press to identify yourself as a subscriber.
3. Enter the System Administrator mailbox number and password.
4. Press to access the System Administrator’s Menu.
5. When you hear the System Administrator Menu, press to select the System Prompt
Replacement option.
6. Enter the desired prompt number (001-944) followed by or the ACCEPT menu but-
ton. If the number is valid, the current system and/or custom prompt is played. (If the
number is not valid, you hear an error message and must choose another prompt num-
ber.)
7. Do one of the following:
• To hear the prompt again: Press .
• If you want to replace the current system or custom prompt with a new cus-
tom prompt: Press and continue to the next step.
• To delete a custom prompt and reinstate the system prompt: Press .
• If you want to leave the prompt unchanged and return to the previous menu:
Press .
8. Record the new prompt. (To pause while recording the prompt, press . To continue,
press any button.)
If the Voice Processing PC disk is full, a prompt notifies you that it cannot accept your
prompt. Hang up and try again later.
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