Page 5-33
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Hunt Group Call Processing
FEATURES
5
B. HUNT GROUP CALL PROCESSING
9.7 Hunt group stations receive the following indications when a call is ringing in:
• If an outside call is ringing, the station designated to receive the call first shows ring
flash on the associated individual trunk button (if it has one) or a CALL button until the
call is answered or the No Answer Advance timer expires and the call moves to the next
station.
• If hunt group camp on is allowed and all stations on the hunt group list are unavailable
(busy, in do-not-disturb, or with hunt group remove enabled), an intercom or outside
call camps on, and the stations receive the following indications:
— Busy stations: Receive hunt group camp-on tones (if enabled) and display. If there
is an individual trunk button associated with the trunk, it shows ring flash. (There
is a programmable station flag that can disable the camp-on tones for hunt group
calls. See PROGRAMMING, page 6-211.)
— Stations with Hunt Group Remove enabled: Receive camp-on tones and display. If
there is an individual trunk button associated with the trunk, it shows ring flash.
— Stations with Do-Not-Disturb enabled: Receive no camp-on indications, but if
there is an individual trunk button associated with the trunk, it shows ring flash.
— The first station that becomes available: Receives ringing and a flashing trunk or
Call button. The camp-on and ring flash indications end at the other stations. (The
associated trunk button is steadily lit at those stations to show that the trunk is
busy.)
• If hunt group camp on is not allowed and all stations on the hunt group list are unavail-
able, the hunt group members do not have any camp-on indications. (See page 6-168
for camp-on flag programming information.) Callers hear one of the following:
— Intercom callers hear busy signals.
— Callers on a trunk that does not have to be seized for the phone system to return
busy signal (such as a T1 E&M or trunk with E&M equipment) hear busy signals.
— Callers on a trunk that has to be seized for the phone system to return busy signal
(such as a non-T1/E1 loop-start) hear ringing, and the call is sent to the primary
attendant.
— ISDN callers hear busy signals.
9.8 Stations within the hunt group can receive direct trunk ring-in, intercom, forwarded, or
transferred calls to their individual extension numbers without affecting other stations in the
hunt group.
9.9 Trunk groups can be programmed to ring in directly to either a pilot number or exten-
sion number(s). If assigned to a pilot number, ring in for the trunk group cannot be assigned to
any other extension number(s).
9.10 If an outside call rings in to a pilot number that does not have hunt group station assign-
ments, the call is sent to the primary attendant. If a station user attempts to transfer a call to an
invalid pilot number, the call is placed on individual hold, and the station user hears reorder
tones. A station user attempting to place an intercom call to an invalid pilot number hears reor-
der tones, and the display shows NO MEMBERS IN HUNT GROUP.
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