Page 5-42
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Barge-In
9.45 Supervisors must be monitoring a call before they can access any of the Barge-In fea-
tures (barge-in, steal, record, or join and record). Like the Station Monitor feature, Barge-In
requires conference circuits. If resources are not available when a supervisor attempts one of
these features, the system sends reorder tones and the supervisor sees NO CNF CIRCUITS
AVAILABLE on his or her display. A monitor/Barge-In call is rejected if:
• A hunt group member/agent is on a conference call.
• The hunt group member/agent is on a peer-to-peer (P2P) call.
• A hunt group member/agent is getting agent help.
• Another supervisor has already joined the call.
9.46 When the above situations occur, the supervisor see SILENT MONITOR REJECTED
on his or her display.
9.47 The Station Monitor and Barge-In features are supported on remote nodes. Supervisors
may monitor a hunt-group member/agent as long as they are designated as a supervisor of the
group that the member/agent is logged into.
9.48 There are two system flags (see page 6-259) and a system timer (see page 6-329) asso-
ciated with the Barge-In feature in DB Studio. These programmable fields allow you to control
the Barge-In notification tone and display. For troubleshooting information, see page 7-37.
9.49 To monitor and/or barge in on a call:
NOTE: Only 6-line display endpoints have access to the menu buttons. The 2-line or non-dis-
play endpoints must use the feature codes to access the Barge-In features.
1.
To use the speakerphone: While on hook, enter the Station Monitor feature code
(321). You hear a confirmation tone, and the Speaker button lights. The display shows
ENTER EXT TO MONITOR.
To use the handset: Lift the handset and enter the Station Monitoring feature code
(321). You hear a confirmation tone. The display shows ENTER EXT TO MONITOR.
2. Dial the extension number (or press the lit sta-
tion speed-dial or DSS/BLF button) of the sta-
tion to be monitored. You are automatically
connected to the call, and the display shows
MONITORING (extension number).
3. While silent monitoring a call, you have the fol-
lowing options:
• To barge in on a call, press the
BARGE-IN
menu button or enter the Barge-In feature
code (386). On display endpoints, the dis-
play shows BARGE-IN IN PROGRESS.
While on a call, you can monitor, record,
or steal the call by entering the appropri-
ate feature code or by pressing the appro-
priate menu button.
To return to silent monitoring of the call, enter feature code 386 again, or press the
MONITOR menu button.
MONITORING
EXT XXXX
BARGE-IN STEAL
RECORD
JOIN AND RECORD
BARGE-IN
IN PROGRESS
MONITOR STEAL
RECORD CALL
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