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System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Busy Station Queue Callback
– LEAVE VOICE MAIL: This button appears only if the called station has a
voice mailbox. Press this button to call the station’s voice mailbox.
– QUEUE: Press this button to request a callback when the resource is avail-
able, as described on the next page.
Busy Station Queue Callback
22.19 When a called station is busy or in do-not-disturb, the caller can request a callback
(queue) and hang up until the station is available. This can be done even if the call camps on.
Each station can have only one active queue callback request at a time.
22.20 The Queue Callback feature can also be used when calling a hunt group if all stations
are unavailable.
22.21 As of v5.2, users can queue onto busy stations and trunks on other nodes.
22.22 Queue callbacks must be answered before the Queue Callback timer expires. If a call-
back is not answered, the queue is canceled. If the station is busy when called back, the queue
request is placed behind any other waiting queue requests.
22.23 Queue callbacks do not follow forwarding and are not blocked by do-not-disturb mode.
NOTE: In v9.0 and later system software, two stations can no longer queue on to each other.
22.24 To request a callback from a station:
1. Inter-Tel Phone: When you hear a busy signal or do-not-disturb signal (a repeating sig-
nal of four fast tones and a pause) when calling an extension number, press the
QUEUE
menu button or press or and enter the Queue Callback feature code (6)
and hang up. The display shows QUEUE REGISTERED FOR (username).
Single-Line Set: When you hear a busy signal or do-not-disturb signal when calling an
extension number, hookflash (press
RECALL) and enter the Queue Callback feature
code (6). Then hang up.
2. When the queued station is available, your station will ring. Display phones show (user-
name) IS NOW AVAILABLE. Lift the handset or press the button. A private
call is automatically placed to the queued station.
Phones with menu buttons: You may press one of the following menu buttons:
• CANCEL QUEUE: To cancel the queue request, press this button without lifting
the handset.
• ANSWER: You may press this button instead of lifting the handset to answer the
queue callback using the speakerphone.
22.25 To cancel a queue request (before the queued station becomes available):
Inter-Tel Phone: While on hook, enter the Queue Callback feature code (6). The dis-
play shows QUEUE REQUEST CANCELED.
Single-Line Set: Lift the handset, enter the Queue Callback feature code (6) and hang
up.
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