Page 5-177
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Intercom Camp On and Queue Callback
FEATURES
5
2.) Camp on: Do not hang up, your call camps on. When the called station is
available, a private call is placed. See page 5-177 for details.
3.) Request a callback (queue): This is similar to camping on except that you
hang up and wait for the busy station to be available. For more information,
see page 5-177. If your phone has menu buttons, you can press the
QUEUE
menu button.
e. If you hear a repeating signal of four fast tones and a pause, the station is in do-
not-disturb. You can use the Queue Callback feature or, if enabled on your phone,
use the Do-Not-Disturb Override feature to place a non-handsfree call to the sta-
tion by pressing or
and entering the Do-Not-Disturb Override fea-
ture code (373) or pressing the
OVERRIDE DND menu button.
f. If the called station is busy, in do-not-disturb, or there is no answer, you can leave
a message waiting indication with the station itself or with the station’s message
center. For details, see page 5-179. Executive Display, Professional Display, and
Model 8560 Phone users can press the
LEAVE MESSAGE or LEAVE VOICE MAIL
menu button.
g. If the called station is a busy phone, and if all the necessary conditions for OHVA
are enabled, you can complete the call using the Off-Hook Voice Announce fea-
ture. For a complete explanation of this feature, see page 5-190.
C. INTERCOM CAMP ON AND QUEUE CALLBACK
22.14 Camp-on and queue requests allow the caller to wait for an available resource. A station
user waiting for a specific resource (a trunk or a station) will be served before a station user
waiting for a group that contains that specific resource (trunk group or hunt group). This
includes camped on Emergency Call feature 911 [999] calls – if the Emergency Call feature
uses a trunk group, requests for specific trunks will be processed ahead of the emergency call.
Camp On
22.15 When a station user calls a busy station or hunt group, the system sends a busy signal.
The caller can wait off hook to camp on (after the Camp-On timer expires) and hear music
while waiting until the called station is available. The system periodically sends call waiting
signals to the busy station(s).
22.16 A user can camp on to busy stations on other nodes and will hear the other node’s
music-on-hold while camped on.
22.17 If a station enables do-not-disturb while an intercom call is camped on, the camped-on
caller is removed from the camped on state and that caller receives do-not-disturb indications
(see page 5-205). Intercom callers cannot camp on to a station that is in do-not-disturb.
22.18 To camp on to an extension number:
• All Phones: If you hear a busy signal when calling an extension number and want
to camp on, do not hang up. You hear music (if enabled) while camped on. When
the station is available, a private call is automatically placed and you hear repeat-
ing double tones until the call is answered. The display shows WAITING FOR
(username).
• Phones with menu buttons: You may press one of the following menu buttons:
– LEAVE MESSAGE: This button appears only if you have called a station.
Press this button to leave a message waiting indication at the station. See
page 5-179 for details.
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