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System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Transfer to Hold
G. TRANSFER TO HOLD
29.10 A call transferred to hold at a station does not ring or send a display message while
holding. After the Hold timer expires, the station rings or sends call waiting signals. Also, calls
transferred to hold do not recall the transferring party; they recall the receiving party’s atten-
dant if unanswered after the Hold and Recall timers expire. Besides the procedure listed below,
phone users have an alternative method for transferring calls to hold; see step 4 in the previous
procedure.
29.11 To transfer a call to hold:
1. Phones with Menu Buttons: While on a call, press the TRANSFER-TO-HOLD menu
button. The display shows TRANSFER CALL TO EXTENSION.
Other Phones: While on a call, press or
and enter the Transfer To Hold
feature code (346). The display shows TRANSFER CALL TO EXTENSION.
Single-Line Sets: While on a call, hookflash (press
RECALL) and enter the Transfer To
Hold feature code (346).
2. Dial the desired extension number. Menu button phone users can use the Directory fea-
ture by pressing the
IC DIRECTORY menu button.
3. Hang up to complete the transfer.
29.12 To pick up a call that was transferred to hold:
If a call was transferred to hold at your station:
Inter-Tel Phone: When your button, a CALL button, or individual trunk button
is fluttering, lift the handset and/or press the fluttering button (or the button
for an outside call). You are connected to the caller.
Single-Line Set: Lift the handset and enter the Individual Hold feature code (336). You
are connected to the call.
H. TRANSFER RECALLS
29.13 If a call is transferred to another station and is not answered before the appropriate
Transfer timer expires (and if it was not transferred to hold), the call recalls the transferring
station’s recall destination (defaults to the station) and the Recall timer is started. The call rings
until the Recall timer expires. If unanswered, it recalls the transferring party’s attendant and the
Abandoned Call timer is started. (If the transferring station has no attendant, the call continues
to recall at the transferring station.) If the call is not answered before the Abandoned Call timer
expires, the call is disconnected by the system.
29.14 In a network, a station’s transfer recall destination can be an off-node device.
29.15 To answer a transfer recall:
Inter-Tel Phone: When the recall rings at your station, the display shows (username)
RECALLING FROM (username). Lift the handset and/or press the button.
Press the medium-flashing CALL button or individual trunk button, or press the
button if the call is not automatically connected.
Single-Line Set: If you hear a repeating signal of four tones and a pause, lift the hand-
set. You are immediately connected.
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