Page 7-58
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Voice Processing Issues
Unable to record any voice
mail greetings or messages
and/or unable to hear any
voice prompts
Incorrect strap settings on
one or more of the Voice
Processing Cards (VPCs)
Ensure that all VPCs have their jumper straps set
in the proper positions. See step 5 on page 3-215
in INSTALLATION.
Loose/defective cabling
between the Voice Process-
ing Unit AIC and the chassis
CPC, CPU, or OPC
Check the AIC-to-CPU/OPC cabling.
Loose/defective cabling
between the AIC and the
VPCs
Check the AIC-To-VPC cabling.
Defective VPC Replace the VPC.
Japanese language voice
prompts unavailable
Japanese voice prompts not
installed
Install the Japanese voice prompts as outlined on
page 3-226 in INSTALLATION.
User and/or programming
error
See page 5-160 in SYSTEM FEATURES for proper
operation.
Table 7-16. Voice Processing Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
To Next Page
Loading...
