Page 4-19
Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Call Screening
4
VOICE
PROCESSING
D. CALL SCREENING
3.11 Calls transferred from the Automated Attendant or a Call Routing Announcement appli-
cation can be screened, announced, or unannounced.
3.12 When a call is received by an automated attendant or Call Routing Announcement
application, and the caller enters an extension number, the station’s programmed Transfer
Method determines how the call is transferred. The Transfer Method flags can be programmed
in the database. If allowed in mailbox programming, they can also be programmed by the mail-
box user. The available Transfer Methods are as follows:
• Announce Only: The caller is asked to state his or her name. Then the call is trans-
ferred to the associated extension number. When the station user answers the transfer,
the application plays the caller’s name and completes the transfer.
• Screened: The caller is asked to state his or her name. Then the call is transferred to the
associated extension number. When the station user answers the transfer, the application
plays the caller’s name. The station user has the options of replaying the name, sending
the call to Voice Mail (if the extension has a mailbox), transferring the call to another
extension, accepting the call, or rejecting the call.
• Unannounced: The call is transferred to the associated extension number after the
Voice Processing Unit checks the station to determine its status (busy, available, ring-
ing, etc.). This is the default method.
3.13 In a network setting, the Voice Processing Unit can provide call screening for a destina-
tion extension on another node. However, the node where the Voice Processing Unit is con-
nected must have an off-node device programmed for the destination extension and access to
the remote node.
3.14 See page 5-211 for instructions on receiving announced or screened calls. See page 4-
54 for subscriber mailbox programming.
E. EXTENSION ID
3.15 Extension IDs are used in conjunction with transferring calls through the Automated
Attendant or using the Extension Directory. The extension ID allows callers to be transferred to
stations and applications that do not have mailboxes. It also allows the station or application to
have a recorded name in the directory. This feature is set up and initialized using DB Program-
ming and Voice Mail features.
3.16 If an Extension ID has been created in DB Programming for a station extension number
or a Call Processing Card (CPC) modem, either the principal owner of the extension or the
Voice Mail System Administrator must set up (initialize) the ID with a new password and
record a name for use in the Extension Directory. At default, the extension ID password is the
same as the extension number.
3.17 If the Extension ID has not been “initialized,” calls can still be transferred to the associ-
ated extension number. However, they cannot be accessed from the directory. If the Extension
ID’s user name has not been recorded, it cannot be heard when callers access the Extension
Directory. The name must be recorded in order to fully initialize the Extension ID. See page 4-
45 for more information on initializing Extension IDs.
NOTE: To provide system security, all extension IDs should have a password. To make the
passwords difficult to guess, they should not match the station’s extension number or consist of
one digit repeated several times. The default password should be changed the first time the
user logs in.
To Next Page
Loading...
