Page 4-18
Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Automated Attendant Recall Destination
B. AUTOMATED ATTENDANT RECALL DESTINATION
3.6 When a station receives a call that has been routed through the automated attendant, the
call is handled as a transferred call, and the display shows TFR FROM (description). If the call
is not answered before the Transfer Voice Processor timer expires, the call recalls the auto-
mated attendant’s recall destination. The recall destination is usually the Automated Attendant
Recall Destination application which announces that the called station is unavailable and
allows the caller to choose to leave a message (if the station has an associated mailbox) or dial
another extension number.
3.7 If the Recall Destination fails to answer a call, it is automatically sent to the recall desti-
nation’s programmed attendant. If the call is not answered there, it is disconnected after the
Abandoned Call timer expires.
3.8 If an invalid number is dialed, the caller is prompted to enter another number. If a caller
fails to make an entry before the Inactivity Alarm timer expires, the caller is prompted again to
make an entry.
3.9 The caller cannot access trunks or enter feature codes through the Automated Attendant
application. Trunk access codes and feature codes are considered invalid numbers.
C. AUTOMATED ATTENDANT CUSTOM AUDIOTEX RECORDINGS
3.10 Custom Audiotex recordings are made using the Voice Mail System Administrator’s
mailbox as described on page 4-58. Each recording is associated with a recording number and
assigned to the application(s) in DB Programming or using the System Administrator’s mail-
box. (See page 4-60 in this section and page 6-353 in PROGRAMMING.)
CALL TO AUTOMATED ATTENDANT
Automated Attendant answers
and transfers the call to the desti-
nation selected by the caller.
The party receiving the transfer does
not answer before the Transfer Voice
Processor timers expires.
Call goes to the Automated
Attendant Recall Destination
where caller selects option.
Call is sent to station,
hunt group, voice
mail, or operator des-
tination.
Call is sent to station’s
associated mailbox
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