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System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Canceling a Message Waiting Indication That You Left
FEATURES
5
Canceling a Message Waiting Indication That You Left
24.10 Occasionally, you may want to cancel a message waiting indication that you left, before
the station user responds to the message. If the message was left with the station’s message
center, you cannot cancel the message waiting indication; only the message center can cancel
that message. Use the procedure outlined below to cancel a message that you left.
24.11 To cancel a message you left:
1. Phones with menu buttons: While on hook, press the button. Then press the
CANCEL MESSAGE menu button. The display shows CANCEL MESSAGE ON
EXT#. (If desired, you can press the
IC DIRECTORY menu button to use the intercom
directory to look up a number. See page 5-241 for instructions.)
Other Phones: While on or off hook at your station, enter the Cancel Message feature
code (366). The display shows CANCEL MESSAGE ON EXT #.
Single-Line Sets: Lift the handset and enter the Cancel Message feature code (366).
2. Enter the extension number of the station that has the message indication that you want
to cancel. You hear intercom dial tone if off hook or confirmation tone if on hook. The
display shows MESSAGE CANCELED FOR (username). (If a message was not
present at the called station, you hear reorder tones, and the display shows NO MES-
SAGES TO CANCEL.)
B. RESPONDING TO MESSAGES
Viewing Waiting Messages
24.12 To view received messages at a display phone:
1. If your button is flashing, one or more messages are waiting and the display
shows YOU HAVE XX MESSAGES.
Phones with menu buttons: While on hook, press the
VIEW MESSAGES menu button.
Then press
PREVIOUS or NEXT to scroll to the desired message.
Other Phones: While on hook, press the button repeatedly to view waiting
messages.
2. A displayed message will show MESSAGE RECEIVED FROM EXT XXXX. If
desired, you can answer or cancel a message while it is displayed, as described below.
Answering Messages
24.13 To answer messages at a display phone:
1. When the desired message appeared (as described above), press the button or the
REPLY menu button while on or off hook. Depending on how the message was left, an
intercom call is placed to either the station that left the message or your message center.
NOTE: If the called station is unavailable when you respond to the message (does not
answer a private call, is busy, or is in do-not-disturb), your button continues to
flash (and the display indicates a waiting message) unless you immediately leave a
message before hanging up or cancel the message after hanging up. The message
waiting indications are canceled automatically only when you have actually connected
with the called station. Message indications from voice mail will only be cleared if you
save or delete the waiting voice mail message. The button will re-light if you
clear the message indication without saving or deleting the voice mail.
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