Inter-Tel AXXESS - Page 1324

Page 7-44
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Phone Issues
Defective DKSC, EKSC, or
AKSC
Replace the associated DKSC, EKSC, or AKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot break intercom dial
tone
Defective phone Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Defective DKSC, EKSC, or
AKSC
Replace the associated DKSC, EKSC, or AKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot place intercom call;
IC dial tone is present, but
reorder tone is heard when
call is attempted
User error Invalid intercom number or improper dialing proce-
dure. See FEATURES, page 5-174, for procedures.
Defective phone Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Defective DKSC, EKSC, or
AKSC
Replace the associated DKSC, EKSC, or AKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot receive off-hook voice
announce calls
Programming error Ensure that the system option for off-hook voice
announce is enabled (PROGRAMMING, page 6-
258), that the called phone is programmed to
receive OHVA calls, and that the calling phone is
programmed to transmit OHVA calls (PROGRAM-
MING, page 6-209).
User error The called station is a single-line set or a phone
that is programmed not to receive OHVA calls. Or,
the called phone user may have blocked the OHVA
call. See FEATURES, page 5-190, for details.
Secondary voice path busy The phone will not receive off-hook voice
announce calls when the secondary voice path or
speakerphone are in use. See FEATURES,
page 5-190.
Defective PCDPM Module Check installation and connections. See INSTAL-
LATION, page 3-191. Replace if defective.
Defective phone Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Defective DKSC, EKSC, or
AKSC
Replace the associated DKSC, EKSC, or AKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Table 7-12. Phone Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action