Page 7-56
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Voice Processing Issues
When power is turned on, the
Voice Processing PC beeps
once (for two seconds) and
does not boot up properly.
(See note below for a list of
possible AIC driver errors.)
Incorrect DIP switch or
jumper strap settings on the
Audio Interface Card (AIC)
Ensure that the AIC DIP switches and jumper
straps are set in the proper positions. See step 4
on page 3-214 in INSTALLATION.
Incorrect strap settings on
one or more of the VPCs
Ensure that all VPCs have their jumper straps set
in the proper positions. See step 5 on page 3-215
in INSTALLATION.
Software problem The PC should be used for Voice Processing appli-
cations only. If necessary, delete any unneeded
peripheral software and re-install the Voice Pro-
cessing applications software as outlined in
INSTALLATION on page 3-226.
Incorrect CMOS settings Refer to the diagnostic materials generally included
in a plastic sleeve attached to the inside of the
chassis cover.
Defective AIC, VPC, or PC Replace the defective card(s) or the PC.
NOTE: If the corrective actions listed above do not solve the problem, connect a
monitor and keyboard to see which AIC driver error is being generated, as listed
below, and then contact Technical Support.
Both internal and remote
users have no message noti-
fication after receiving voice
messages in their mailboxes
The Message Notification/
Retrieval application has not
been set up
The system must be programmed with the Mes-
sage Notification/Retrieval application in order to
allow voice mail message notification and quick
mailbox access. See PROGRAMMING, page 6-
369.
Audio volume levels from
Voice Processing applications
(such as voice mail and auto-
mated attendant) are too low
or too high
Programming error To adjust the volume level for all of the voice chan-
nels used by the Voice Processing PC, see PRO-
GRAMMING, page 6-346.
No audio from Voice Pro-
cessing applications (such as
voice mail and automated
attendant)
Loose or defective cabling
between the AIC and the
chassis CPC, CPU, or OPC
Check the AIC-to-CPU/OPC cabling.
Incorrect strap settings on
one or more of the Voice
Processing Cards (VPCs)
Ensure that all VPCs have their jumper straps set
in the proper positions. See step 5 on page 3-215
in INSTALLATION.
Table 7-16. Voice Processing Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
Error No. Meaning
AIC0000 No AIC address specified.
AIC0001 Invalid AIC address specified. Valid
addresses fall in the range from 200
through 3F8.
AIC0002 The driver did not find an AIC at address
<card address>.
AIC0003 The driver was unable to initialize AIC.
This problem may indicate an I/O address
conflict or a problem with the AIC.
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