Getting Help
Enterasys C3 Configuration Guide xxxix
Getting Help
For additional support related to this switch or document, contact Enterasys Networks using one
of the following methods:
Before calling Enterasys Networks, have the following information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (for example, layout, cable type)
• Network load and frame size at the time of trouble (if known)
• The switch history (for example, have you returned the switch before, is this a recurring
problem?)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com/support
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/contact/
Internet mail support@enterasys.com
To expedite your message, type [C-SERIES] in the subject line.
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