Enterasys Matrix DFE-Gold Series

Getting Help
Enterasys Matrix DFE-Gold Series Configuration Guide xxxvii
Getting Help
Foradditionalsupportrelatedtotheproductorthisdocument,contactEnterasysNetworksusing
oneofthefollowingmethods:
BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowinginformation
ready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem
(forexample,changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthenetwork
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevice
history(forexample,ifyouhavereturnedthedevicebefore,orifthisarecurring
problem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web www.enterasys.com/support
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
To find the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support
Internet mail support@enterasys.com
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