1/05
1-4
DocuColor 12/DCCS50
Initial Actions, Call Flow
Reissue
Service Call Procedures
Lighter/Darker to Auto Contrast
Sharpness to Normal
Pr
eset Color Balance Normal
Color Sh
ift to Normal
Color S
aturation to Normal
Copy Posi
tion to No Sh
ift
Variable Color Balance Normal
b. Run f
our copies of the Color Test Pattern.
c. Check the image quality. If the customer has identified any Image Quality Defects or
problems, G
o to IQ 1 Image Quality Troubleshooting Entry RAP.
5. If there is a problem in the BASIC COPIER MODE, go to the Call Flow.
6. For DC12 with a Digital Front End (DFE): if there is a problem associated with the DFE or
Print mode,
refer to the service documentation for the installed DFE.
For DCCS50: if there is a problem associated with the DFE or Print mode, go to the
OF19
-1 IDFE Fault Entry RAP.
7. If there are no problems in the BASIC COPIER MODE, go to Final Ac
tions.
Call Flow
This procedure should be performed at every service call.
Procedure
The machine is a DC12 Printer.
YN
Place the Color Test Pattern on the Document Glass. Make a copy from each paper tray.
The Copier/Printer can copy from all trays.
YN
NOTE: Not all fault codes can be displayed on the UI. Connect the PWS and launch
t
he
DC12 diagnostic tool to ensure that any fault code is displayed. Some codes will
appear only the Last 40 Faults list.
A fault code is displayed.
YN
Go to the G
P
4 Intermittent Problem RAP.
NOTE: Most RAPs are in Section 2, but the RAPs for Accessories are located in
Section 8.
Sorter fault code appear in both sections; the Chain 11 RAPs in Section
8 are for the Sorter bins of the optional Finisher - be sure to select the correct
RAP when troubleshooting Chain 11 faults.
Go to the RAP for the displayed fault code.
Place two originals into the DADF and program a duplex job. The Copier/Printer can
co
py fro
m the DADF
YN
A fault code is displayed.
YN
The problem is with jam recovery.
YN
Check the DADF Document Sensors
fo
r debris or damage. Check the
document mechanical drives and Feed Rolls for contamination, wear,
damage, or binding.
.Go to the OF
5-1 DA
DF Jam Recovery RAP.
Go to the RAP for the displayed fault code.
Check for installed Accessories (Foreign Interface, Edit Pad, EPC, Finisher, Convenience
Stapler
, or HCF). Check for correct operation. The Accessories function correctly.
YN
A fault code is displayed.
YN
• For Foreign Interface problems go to the 3-333
Fo
reign Interface RAP.
• For Stapler problems go to the ST-1 C
onvenience Stapler RAP.
• For EPC failures, go to the OF3-
1, Fault Entry RAP.
• For Edit Pad problems, go to the 02-282 Edit P
ad PWB Communication
Fail RAP.
A B C
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