1/05
2-24
DocuColor 12/DCCS50
3-397 X ID DATA NG Failure RAP, 3-510 APS NG-Im-
Reissue
Status Indicator RAPs
3-397 X ID DATA NG Failure RAP
The machine serial number and billing data are stored in three locations:
•IOT NVM PWB
• IOT CPU PWB
• Half Tone PWB
This fault is declared when the data stored are mismatched, or when an automatic correction
was
imposs
ible after a billing mismatch occurred.
Initial Actions
• PO/PO the machine.
• If intermittent operation is suspected, inspect the IOT CPU PWB, the IOT NVM PWB, and
the
Half Tone PWB for loose connections or any obvious electrical/mechanical cause for
malfunction.
Procedure
Connect the PWS. Select dC132 from the DC Quick pull-down menu. Refer to GP 10 Replac-
ing Billing PWBs .
Compare the displayed Serial Numbers for the IOT CPU PWB, the IOT NVM PWB, and the
Half
To
ne PWB with serial number printed on the machine label. All three PWB Serial Numbers
should agree with the label.
CAUTION
To maintain intergrity of the serial number and billing data, NEVER replace more that one PWB
at
t
he same time. Follow the procedure in GP10.
The IOT NVM PWB serial number is correct.
YN
Attempt to synchronize the serial numbers (G
P 10
Replacing Billing PWBs ). If unsuc-
cessful, replace the IOT NVM PWB (PL 9.
2). After replacing the IOT NVM PWB, set the
serial number (GP 10 Replacing Billing PWBs ).
The IOT CPU PWB serial number is correct.
YN
Attempt to synchronize the serial numbers (G
P 10
Replacing Billing PWBs ). If unsuc-
cessful, replace the IOT CPU PWB (PL 9.2).
After replacing the IOT CPU PWB, set the
serial number (GP 10 Replacing Billing PWBs ).
Attempt to synchronize the serial numbers (GP 10
Replacing Billing PWBs ). If unsuccessful,
replace the Half Tone PWB (PL 9.2). After replacing the Half Tone PWB, set the serial number
(GP 10 Replacing Billing PWBs ).
3-510 APS NG-Image Loss RAP
The 3-510 fault code indicates that a tray containing the size of paper closest to the size of the
image was not detected while APS was enabled.
Initial Actions
If the fault occurs while performing Max Setup, ensure that Automatic Tray switching for Trays 1
- 4 is enabled in Customer Tools.
Ensure that appropriate paper is loaded when APS is enabled. If the fault code persists with
correct p
aper loaded, continue with the RAP.
Procedure
PO/PO the machine. Fault Code 3-510 is still declared.
YN
Refer to the User Guide, Selecting Document Size, and help the customer to understand
how t
o avoid
recurrence of the problem.
Replace the IOT CPU PWB (PL 9.
2).
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