1/05
1-5
DocuColor 12/DCCS50
Call Flow
Service Call Procedures
Reissue
Go to the RAP in Section 8 for the displayed fault code.
The Image Quality of the copies produced is acceptable.
YN
Go to the IQ 1 Image Quality Troubleshooting Entry RAP.
Th
e machine is a DCCS50 or a DC12 C/P with DFE.
YN
Go to Fi
nal Actions
Send a s
imple print job. The Copier/Printer produces acceptable prints.
YN
For DC12 with a Digital Front End (DFE): refer to the service documentation for the
ins
tal
led DFE.
For DCCS50: go to the OF1
9-
1 IDFE Fault Entry RAP.
Go to Final Actions
Th
e Printer can print from all trays.
YN
Connect the PWS. Print test pattern 99. The test pattern can be printed
YN
NOTE: Not all fault codes can be displayed on the UI. Connect the PWS and launch
t
he DC1
2 diagnostic tool to ensure that any fault code is displayed. Some codes will
appear only the Last 40 Faults list.
A fault code is displayed.
YN
Go to the G
P
4 Intermittent Problem RAP.
NOTE: Most RAPs are in Section 2, but the RAPs for Accessories are located in
Section 8.
Sorter fault code appear in both sections; the RAPs in Section 8 are for
the Sorter bins of the optional finisher - be sure to select the correct RAP when trou-
bleshooting Chain 11 faults.
Go to the RAP for the displayed fault code.
Refer to the service documentation for the installed DFE. If this does not resolve the prob-
lem, check the DDI Cables. and VSEL PWB for loose or damaged connectors.
Check for installed Accessories (Finisher, Convenience S
tapler
, or HCF). Program jobs to
check for correct operation. The Accessories function correctly.
YN
Go to the RAP in Section 8 for any displayed fault code.
For Convenience Stapler problems go to the ST
-1 Convenience
Stapler RAP.
The Image Quality of the prints produced is acceptable.
YN
Go to the IQ 1 Image Quality Troubleshooting Entry RAP.
Go to
Final Actions
A B C
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