1/05
2-114
DocuColor 12/DCCS50
9-355 Magenta Toner Dispenser Broken RAP
Reissue
Status Indicator RAPs
9-355 Magenta Toner Dispenser Broken RAP
This fault code appears when any one of the following conditions occurs: the Low Toner Sensor
detects that there is no toner for a period of 2 seconds; the Low Toner Sensor detects that
there is no toner for a period of 500 seconds (approximately 8 minutes); or when the toner dis-
pense motor remains energized.
Initial Actions
Refer to BSD 9.5, 9.6 and BSD 9.15 for the following procedure.
Ensure that P/J4
32, P/J433B, and P/J434 on the Dispense PWB, P/J421B on the IOT
DRIVE PWB, P/J215 on the Magenta Cartridge Motor and P/J119 on the Magenta Low Toner
Sensor are connected before beginning this RAP.
NOTE: If the code doesn’t clear and the auger isn’t broken, go to NVM 776-061 and set the
value t
o 0.
Then, go to NVM 776-373 Toner Cartridge M Empty and set the value to 0.
Procedure
Check the Magenta Toner Cartridge. The toner cartridge is empty.
YN
NOTE: The Cartridge Motor is only energized for 10 seconds each time Star
t is pressed.
The display will indicate Off when the 10 seconds have expired. Pressing Start will ener-
gize the Cartridge Motor for another 10 seconds. Press Start as often as necessary to get
an ac
curate
reading.
Remove the Magenta Toner Cartridge to see the Toner Cartridge Coupling. Cheat the
Front
Door Interlock. Enter dC330 009-013 Cartridge Motor M. Press Start. The
Mage
nta Toner Cartridge Coupling rotates.
YN
Press Start. The Magenta Cartridge Motor operates.
YN
+12 VDC is measured at P
/J433
B-6 and at P/J433B-4 on the Dispense
PWB.
YN
+24 VDC is measured between P
/J431-
2 and P/J431-1 on the Dis-
pense PWB.
YN
Go to +24V
DC Wi
renets and check the wires between P/J24-2 on
the IOT LVPS and P/J431-2 on the Dispense PWB.
Go to DC COM (24V
RET
) Wirenets and check the wires between
P/J23-4 on the IOT LVPS and P/J431-1 on the Dispense PWB.
+5VDC is measured between P/J4
21B-6 and GND on the IOT Drive
PWB when the display indicates Off.
YN
Go to F
lag 1 on BSD 9.5. Check the wire for an open or a short cir-
cuit.
If the wire is good, replace the Dispense PWB (PL 6.
4). If the
problem continues, replace the IOT Drive PWB (PL 9.2)
Press Start. Th
e voltage momentarily goes to less than +1 VDC
YN
Replace the IOT Drive PWB (PL
9.
2)
Replace the Dispense PWB (PL 6.4)
Go to Flag 2 on BS
D 9.5. Check the wires for an open circuit or a short circuit. If
the wires are good, replace the Cartridge Motor (M). (PL 6.3)
Check the Coupling and Spring (PL 6.3) f
or damage or contamination. Clean, repair
or replace as required.
NOTE: The Dispense Motor is only energized for 10 seconds each time Star
t is pressed.
The display will indicate Off when the 10 seconds have expired. Pressing Start will ener-
gize the Dispense Motor for another 10 seconds. Press
St
art as often as necessary to get
an accurate reading.
Enter dC330 009-033 Dispense Motor M. Press Start.
Watch the Dispense and Conveyor
Gears to see if they rotate. The Toner Dispense Motor (M) operates.
YN
+12 VDC is measured at P
/J434-
4 and at P/J434-3 on the Dispense PWB.
YN
+24 VDC is measured between P
/J431-2
and P/J431-1 on the Dispense
PWB.
YN
Go to +24VDC W
irenet
s and check the wires between P/J24-2 on the IOT
LVPS and P/J431-2 on the Dispense PWB.
Go to D
C COM (24V RET) Wirenets and check
the wires between P/J23-
4 on the IOT LVPS and P/J431-1 on the Dispense PWB.
+5VDC is measured between P/J421B-5 and
GND on the IOT Drive PWB
when the display indicates Off.
YN
Go to F
lag 5 on BSD 9.6. Check the wire for an open or a short circuit. If
th
e wire is good, replace the Dispense PWB (PL 6.4). If the problem con-
tinues, replace the IOT Drive PWB (PL 9.
2)
Pr
ess Start. Th
e voltage momentarily goes to less than +1 VDC.
YN
Replace the IOT Drive PWB (PL
9.
2)
Replace the Dispense PWB (PL 6.4)
Go to Flag 6 on BS
D 9.6 and check the wires for an open circuit. If the wires are OK,
check the toner dispense gears (PL 6.3) and (PL 6.4) for damage. If the gears are
OK, replace the Toner Dispense Motor M (PL 6.3). If the problem continues, replace
the Toner Dispense Assembly M (PL 6.4).
Reinstall the Magenta Toner Cartridge. Enter
dC330. S
tack the codes [009-033 Dispense
Motor M] and [009-258 Low Toner Sensor M]. The sensor changes state as toner is
disp
ensed.
A
A
A
B
B
C
C
D
D
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