CHAPTER 69
Troubleshooting the Software Configuration
This chapter describes how to identify and resolve software problems related to the Cisco IOS software on
the switch. Depending on the nature of the problem, you can use the command-line interface (CLI), Device
Manager, or Network Assistant to identify and solve problems.
Additional troubleshooting information, such as LED descriptions, is provided in the hardware installation
guide.
•
Information About Troubleshooting the Software Configuration, page 1625
•
How to Troubleshoot the Software Configuration, page 1632
•
Verifying Troubleshooting of the Software Configuration, page 1646
•
Scenarios for Troubleshooting the Software Configuration, page 1650
•
Configuration Examples for Troubleshooting Software, page 1652
•
Additional References for Troubleshooting Software Configuration, page 1655
•
Feature History and Information for Troubleshooting Software Configuration, page 1656
Information About Troubleshooting the Software Configuration
Software Failure on a Switch
Switch software can be corrupted during an upgrade by downloading the incorrect file to the switch, and by
deleting the image file. In all of these cases, the switch does not pass the power-on self-test (POST), and there
is no connectivity.
Related Topics
Recovering from a Software Failure
Consolidated Platform Configuration Guide, Cisco IOS Release 15.2(4)E (Catalyst 2960-X Switches)
1625
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